Frequently Asked Questions

This Agreement was last modified on 24th february 2020

Shipping Information

What Shipping Methods Are Available?

Our three main shipping methods are postal shipping, local delivery, and local pickup.  For more information please do not hesitate to contact us via phone, live chat, or using the contact us
form on our ‘Contact Us‘ page.

How Long Will it Take To Get My Package?

Deliveries take 1 to 3 working days and are delivered between 8am – 9pm (excludes Weekends & Bank Holidays). Order before 11am to receive your order tomorrow. Orders made after 11am will be delivered the day after (excludes Sundays & Bank Holidays). Deliveries are made anytime between 8am – 9pm.

How Do I Track My Order?

Once your parcel has been dispatched you can now track your parcel, you can check the delivery status of your parcel. Please enter your ‘Order ID and Billing email’ on our ‘Track Your Oder‘ page to find out the current status of your order. 

Do I Need A Account To Place Order?

To place an order, you need to have a registered account at It’s really easy to create one and means you won’t have to fill in your details every time you shop with us.

You will be prompted to create an account when you place your first order, just follow the easy on-screen steps.

More FAQs

Do We Deliver To The EU?

Our international orders are sent via airmail to the destination country and then via your local postal service.  European orders are estimated to arrive within 5-14 workdays.

Do We Deliver Worldwide?

 Unfortunately, we currently do not deliver/ship to countries outside of the EU/Europe.

Do You Have A Wider Rage Of Stock In Store?

Yes we currently have a wider range of stock in-store than available on this website but we are currently moving everything online so be sure to keep checking back this website for newly added products.

How Do I Place an Order?

  1. Add to Cart. To add an item to your cart, select on the product page.
  2. Review Shopping Cart. …
  3. Proceed to Checkout. …
  4. Account Login. …
  5. Enter a Billing Address. …
  6. Enter a Shipping Address. …
  7. Payment Information. …
  8. Select Delivery & Gift Options.

How Should I Make Contact if I Have Any Queries?

You may find an answer to your questions and concerns here in frequently asked questions… alternatively, you can contact us for instant live chat assistance from 10 a.m. to 10 p.m. every day or you can contact us via our contact form on our ‘Contact Us‘ page.

How Do I Get A Refund?

You are eligible for a refund within 14 days of your order′s estimated delivery date if you′re dissatisfied with your purchase.  Simply contact us and we will offer you a refund or a replacement. The Item will need to be unsealed and unused and in resellable condition.  Please be aware that the buyer pays return postage.  It usually takes three to five business days to deposit the funds back into your account.  In some cases, like when a bank account is used for funding, it can take up to 10 business days for your bank to deposit your money back into your account.